Use this when a quick answer beats waiting in a queue or writing a long message.
trustDo I need to ring during office hours to get a reply?+
Ring any hour you like. Playmojo Casino keeps live chat, email and the Australian phone line open around the clock, including weekends and public holidays, so a Sunday night question reaches a person. Times quoted on this page are Sydney time.
trustWhat happens when I cannot log in and ask for help?+
Give the team the email address registered on your account and describe what you see. Nobody will ever ask for your password, and no agent can read it. Answering a short identity check is normally enough to get you moving again.
trustDo I need to ask permission to see or delete my data?+
Ask once and it is handled. Send the request from the email address on your account to
[email protected], and state whether you want a copy or deletion. Deletion ends the account, so keep any records you still need first.
trustWhat happens when I write in a language other than English?+
English, German, French and Spanish are all staffed, so pick whichever you write best. Replies come back in the language you wrote in. Anything sent in another language is answered in English, which is slower for everyone.
trustWhere do I check the licence behind Playmojo Casino?+
Look to Gaming Control Board Curaçao, which licenses Playmojo Casino N.V. under OGL/2017/3800/225. The company is registered in Curaçao as number 639422, at Heelsumstraat, Willemstad. Quote the licence number if you ever need to escalate.
trustWhen can I close my account, and how long does it take?+
Ask whenever you like and it happens the same day. Email the request from your registered address; a balance is paid out first to your usual method. For an immediate stop, set self-exclusion from your account instead.
trustCan I take a complaint further if the reply misses the mark?+
Yes, once the team has had a fair go at it. Ask for the reply to be reviewed by a supervisor, and if it still falls short, take the matter to Gaming Control Board Curaçao with the license number quoted. Keep your message trail.