One short check

From Pending to Cleared: Playmojo Casino KYC in 50 Hours

When the first withdrawal comes, the licence asks every player to prove who they are, and our team clears each file within 50 hours.

Start the check

Gaming Control Board Curaçao license OGL/2017/3800/225. Independently certified by eCOGRA, SIQ and QUINEL.

Key facts

A Cleared Account in Six Lines

The moment a payout request lands, one worry shows up: this table settles it in six lines.

Who checks

Playmojo Casino N.V.

Under licence

Gaming Control Board Curaçao, OGL/2017/3800/225

Check duration

50 hours

Latest deadline

Before your first withdrawal

Verification email

[email protected]

Minimum age

18+

Upload guide

Sharp Photos Instead of Repeat Requests

From registration on, we may ask for these files before any payout; each one is read by hand.

Show All Four Corners

At the first upload, send a colour photo of your photo ID with all four corners visible; flat, glare-free shots pass far more often than tilted ones.

When the Address Must Match

By the second upload, your proof of address must carry the same name and address you gave us; a recent bill or bank statement is the safest choice.

Cover the Middle Digits

At the payment step, photograph the card face with the long middle digits covered; we need the name and the visible ends, nothing more.

The 50-Hour Window

Within 50 hours the answer lands in your inbox; a source of funds question is a licence rule against laundering, never a suspicion of you, so reply once.

Proof made simple

Match Each Paper to Its Purpose

After a minute, you will know which paper proves what, and which copies come back to you.

Photo ID

ConfirmsWho you are

Copy must showFull face, all corners, no glare

Proof of address

ConfirmsWhere you live

Copy must showYour name, your street, a recent date

Payment card image

ConfirmsThe card you paid with

Copy must showName visible, middle digits hidden

Your Payout Pending

Fewer Surprises at Payout Time

After reading, you will know exactly which moments put your account into verification.

The First Payout Request

On your first payout request, the licence requires proof of who is asking, so photo ID, proof of address and a card image are requested.

Why Another Card Check?

The moment you add a payment method, its details are matched to your name, and a card image may be requested.

Why the Records Request?

When a transaction sits far above your usual pattern, the licence asks where the money came from, so a short paper trail is requested.

Birth Date Confirmation

From the day your account opens, we must confirm you are 18 or older, so photo ID with a clear birth date is needed.

The Source of Funds Check

At the point a deposit looks unlike your normal play, the Gaming Control Board Curaçao licence under OGL/2017/3800/225 requires us to establish where the money came from. This check is routine under the licence and never an accusation against you.

On review, one or more of these documents may be asked for.

Recent bank statements
Payslips from your employer
A tax return or notice
Proof of a property sale
Records of an inheritance or gift

Send a File That Passes

A Card Cropped at the Edge. Until the whole card sits inside the frame, the reviewer cannot confirm the details, so the file returns to you. Rest the card on a plain dark surface Retake the shot in daylight without flash glare

Match the Name You Registered. By the time the statement reaches the reviewer, a different name on it stops the match, so the document is refused. Ask your bank for a statement in your account name Update the address with us, then resend

Has Your ID Expired? Once the expiry date passes, the ID no longer proves who you are today, so a fresh one is needed. Apply for a renewal before the old card lapses Send the new photo page to [email protected]

A cheque held back

Read this before you resend anything

The moment a payout stalls and you want a straight answer about your file.

My photo ID got refused, what do I send instead?+

A blurred or cropped copy is the usual reason a document comes back. Send a fresh photograph of the same photo ID with all four corners visible and the text sharp enough to read. The verification team replies to the address on your file with the exact gap they found.

Can Playmojo Casino ask for documents before I withdraw anything?+

Yes. The licence lets the casino request the identity check at registration or at the first deposit, and it may do so before the first withdrawal at the latest. Send the documents when the request arrives so nothing is left open later.

Who regulates Playmojo Casino and what is the licence number?+

Playmojo Casino N.V. holds a licence from the Gaming Control Board Curaçao under number OGL/2017/3800/225. That licence is the reason every player completes the same identity and money-laundering checks. The operator has been running since 2017.

Why is the source of funds question asked at all?+

It is a routine part of the licence against money laundering, and every player can be asked the same thing. Nothing is being alleged about you; the casino simply has to record where the money in the account comes from. Answer it the way you would answer a bank.

How long does the identity check take here?+

Verification normally finishes in 50 hours from the point the file is complete. Documents that are legible and match your details keep it inside that window. Anything unclear sends the file back to you and the clock restarts.

Will I have to send the same papers again further on?+

Not as a rule, because a cleared file stays on record. The casino may come back again if a document has expired, if your details change, or if a new check is needed under the licence. Anything requested later is asked for in writing.

Are my documents safe once I send them in?+

Everything travels over 128-bit SSL encryption, and the verification team sees your file and nothing else. Copies are kept for the licensed check only, not passed around the business. Questions about your data go to [email protected].