Before You Play

How Do I Stay in Control at Playmojo Casino?

Play only from 18+, and deposit limits, loss limits, session reminders, cooling-off and self-exclusion sit in every Playmojo Casino account, ready to switch on.

Set a deposit limit

Gaming Control Board Curaçao license OGL/2017/3800/225. Independently certified by eCOGRA, SIQ and QUINEL.

Key Facts

From Loose Spending to a Set Limit

Skim this table the first time you open your account settings and want the essentials in one place.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2017/3800/225

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Ready When Needed

When Spending Needs a Ceiling

Read these five cards and you will know which account tool to switch on for your own situation.

Before Your First Spin

Cap how much can move into your account over a set stretch, so the money leaves your wallet once. Switch it on before your first spin, not after a costly evening.

When Losses Feel Heavy

Set a ceiling on what a session or a period may take from you. Choose it when losses start to feel bigger than the entertainment you came for.

Session reminders

Get a quiet nudge at intervals you choose, so a long session never runs on unnoticed. Turn it on if you lose track of the clock while playing.

When You Need Distance

Step away for a stretch without closing anything, keeping your history and balance. Reach for it when you want distance but expect to return.

Close the Door on Play

Block your own access completely, with no play for the chosen stretch. Use it when you have decided to stop and want the decision held in place.

Four Short Moves

A Limit in Place in Minutes

Follow these four moves and your ceiling will be in place before the next session begins.

Finding Your Settings

Sign in and open the settings area of your profile, then look for the responsible gambling section rather than the payment pages.

Which Limit Fits?

Pick deposit, loss or session time, matching the tool to what you actually want to hold back. Check which one your account offers first.

Pick the Stretch

Decide how long the limit should run and whether it repeats, checking the summary before you move on to confirm.

Confirm the Change

Save the change and read the confirmation screen for what you selected; a smaller ceiling applies straight away, so nothing is lost.

Your Own Tipping Point

Catching a pattern while it is small keeps the choice in your hands. Acting early often means a lower deposit limit or a short pause rather than a dramatic decision, and both take a minute to arrange in your account.

Each of these is a reason to look at your settings, not a label to carry.

Chasing a loss with a bigger deposit
Hiding your play from people close to you
Borrowing money to keep going
Sessions running past the time you planned
Thinking about the next session at work
Skipping meals or sleep to keep playing
Spending money set aside for bills

When Talking Helps

Who Picks Up When You Call?

Reach for these when a session has left you uneasy or money worries are keeping you awake.

National Gambling Helpline

Call or message a free, confidential counselling line that answers round the clock and points players and their relatives to local services and self-help tools. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join peer support meetings where people who gamble share their experience, held in venues across the country; look up the group nearest you and simply turn up. gaaustralia.org.au

National Debt Helpline

Deal with gambling debt by talking to a free financial counsellor during weekday business hours; the advice covers what you owe and what to do next. ndh.org.au

When You Need More Than a Pause

Stepping Out for a Few Days. Choose the pause tool in your account when a short gap is enough. Set it for a span of hours or days, confirm, and the casino stays closed to you until it runs out; reach support if you want it explained first.

Close Your Account Properly. Close your account to play for a long, fixed stretch by choosing self-exclusion in the settings; the decision holds and cannot be lifted early, so plan for the whole span before you confirm it.

BetStop Explained. Sign up to BetStop, the national register run by the Australian Government through ACMA, for at least three months and up to a lifetime; the span cannot be shortened. Applying takes about five minutes, and licensed wagering providers must then refuse your bets and their marketing. betstop.gov.au

Five Straight Answers

Loose Limits, Locked Doors

You will finish knowing exactly where each control sits and who answers when you call.

Can I raise a deposit limit once I've set it?+

Yes, but the change is made in the same limits section of your account rather than by asking support. Set the figure you can afford before a session, because a limit chosen in the middle of play serves nothing.

Why does the casino ask for proof of age?+

Because play is reserved for adults of 18 and over, and the checks confirm that before money moves. Send a photo ID, proof of address and a payment card image when asked, and verification usually completes in about 50 hours.

Will a self-exclusion here keep me out of other sites?+

No. A self-exclusion set inside your Playmojo Casino account covers this account only. For national cover, Australia runs the BetStop register, operated by the Australian Government through ACMA, which licensed wagering providers must honour.

Can I undo a self-exclusion before the period ends?+

No. The exclusion runs for the whole period you chose, and we will not reopen the account early. Plan for the full stretch, and choose a longer span if you are unsure whether you will want back in.

How do I shut my account permanently?+

Write to [email protected] and ask for the account to be closed for good. A closing request is different from a pause or an exclusion, so say plainly which one you mean and the team will act on it.